I sense very disappointing in the best way they managed it,they mainly claimed it’s not our problem your son had the accident you purchase it! It’s good to bear in mind Moon Palace Cancun is fairly isolated from everything else in the region, as are many of the “mega resorts”. https://louisfbtkz.wizzardsblog.com/33717057/the-2-minute-rule-for-moon-palace-cancun-reviews-2025